Introduction

At Highnutts, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines your options to ensure a fair, transparent process for returns, exchanges, and refunds.

Returns

  • Eligibility: Items must be returned within 30 days of receiving your order.
  • Condition: Products must be unused, in their original condition, packaging, and with all original tags still attached.
  • Non-Returnable Items:
    • Perishable goods (e.g., food, drinks)
    • Final sale or discounted items
    • Personal care products if opened
    • Customized or made-to-order products
  • Return Shipping:
    • Customers are responsible for return shipping costs unless the product is defective or incorrect.
    • For defective or incorrect items, we provide a prepaid return shipping label.

Refunds

  • Assessment: Once your return is received and inspected, you will be notified via email of the approval or rejection of your refund.
  • Processing: Approved refunds will be processed to your original payment method within 7–14 business days.
  • Partial Refunds: Partial refunds may be granted for items not in original condition, missing parts, or returned after the 30-day window.

Exchanges

  • Eligibility: Exchanges are granted for defective or damaged products only.
  • Process: To request an exchange, contact us with your order number and details about the defect or damage. Approved exchange requests will receive instructions on returning the original item.

Return Procedure

  1. Email info@highnutts.com with your order number and the reason for your return/exchange.
  2. Wait for confirmation and further instructions.
  3. Carefully pack the item in its original packaging with all included materials.
  4. Ship the package to the address provided (if a prepaid label is not issued).
  5. Keep your shipping receipt until the return is confirmed.

Exceptions

  • Certain products may have different return timeframes or conditions, which will be clearly communicated on the respective product page.
  • Sale or promotional items are non-refundable unless proven defective or damaged on arrival.

Contact Us

For any questions about our Refund and Returns Policy, reach out to us at info@highnutts.com or call +91 91791 62107.

We reserve the right to update this policy from time to time. Any changes will be posted on this page.

This policy is designed to offer you a smooth and secure shopping experience. Thank you for choosing Highnutts